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Revision as of 16:45, 15 December 2016
This Community Wiki, is our venture in hoping that we can provide to you the best, most up to to date, comprehensive, and yet easy to understand support possible. Though our team will be working hard to ensure we cover, and keep on top of this, providing help, support, and guidance on all areas of Union Cloud, there are only so many hours in the day.
As with all 'Wiki' based websites, we're going to be asking for a little bit of help from you guys, the community. If you're looking through here, and there is something you've noticed is missing, feel free to add it, or let us know that you'd like some help on a particular topic adding. With your help, we can make this a hugely successful support mechanism to allow you to create the best Union Cloud platforms possible for your own institutions!
Ash
Digital Support Executive
Contents
About
First time here? All you need to do is quickly register, as soon as you have, you will be able to view more content, and even make edits!
FAQ's / Common Questions
- How do I give people permissions on Union Cloud?
- How do I set up an election?
- Creating an Event
- Uploading a News Story
- What other support can I get for UnionCloud?
What would you like help with?
These are the major areas you will come across using the Back End of Union Cloud.
Admin
The Admin section of the Union Cloud Dashboard contains all of the tools you as the Administrator are likely to need to make sure that your site functions, and functions correctly. Everything from setting up the specific ID's students are allowed to register with, Single Sign On, Nominal Codes for your finance teams, Data Uploads, and more.
It is the main suite of tools you will use to manage your site, Setup, is mainly used, as it would suggest, in the setup of your website, the crucial settings, and, custom email responses, often this is made up of the settings that doesn't require changing too often. The other group of tools, you will use more frequently, though which tools are available to you will depend on which Union Cloud package you are on.
The Sections of the Admin Menu are;
- Setup
- User Groups
- Remote Sales
- User Account Details
- Manage Refunds
- Manage Course Rep
- Upload Files
- Android App
Website
MarComs is a Portmanteau of the words Marketing, and Communications, and that is largely what this section covers, it includes all of the areas to edit content on your site, add 'News Articles', send out Emails to your members (Campaigns), and managing all of your Uploaded Images & Documents.
Some areas, like Developers Toolkit, are slightly more advanced still and allow users with the know how to alter the structure of their site, the navigation, the order / location of pages and more, it also gives the ability to add widgets, sub-sites, and with one of the extra packages, customise the CSS and Javascript within the site, allowing a greater level of bespoking.
The Sections of the MARCOMS Menu are;
Campaigns
Previously from within the MARCOMS Section, these have been separated out now for Clarity. Campaigns is the section you visit if you wish to send out Email 'Campaigns' from within your UnionCloud site to your membership, it's broken down into four sections.
Campaign Manager
- Union Pending Campaigns
- Union Past Campaigns
- NUS Pending Campaigns
- NUS Past Campaigns
Groups
Groups is the catch all term we use to describe any student group we want to give some access and independence to on our Website, Typically, these are Sports Clubs & Societies, however some also use it for Course reps, mailing lists, interest groups and one off projects
If the people in charge of said group have been assigned permissions, then they can also manage themselves, their own minisite, their own memberships / prices, events, emails and more.
The Sections of the Groups Menu are;
Events
The events section is a useful tool used for eTicketing, Door Entry (Scanning / Redeeming tickets at an event), Obtaining information in advance from all of your guests, notifying them of updates, and giving the abilty to promote events, to boost attention or sales.
The Sections of the Events Menu are;
Eshop
There are currently three options available relating to eShops withing Union Cloud sites; None, Managed, or Union.
None is straight forward, a non commercial union who do not wish to sell products.
Managed is an eShop managed by the Union Cloud team, and stocked by Epona, the Fairtrade clothing supplier that is a subsidiary of NUS, as the shop.
Union is the most common option, and refers to an eShop managed by a member of staff at your Union, and requires you to upload and maintain your stock, and stock levels, reviewing and dispatching orders.
The financial breakdown for Managed and Union is slightly different, you can get these details by contacting you Membership Engagement Executive.
The Sections of the Eshop Menu are;
- Products
- Categories
- Orders
- Colours
- Product Promotions
- Category Discount
- Shipping Charges Upload
- Stock Report
Democracy
The Sections of the Democracy Menu are;
- Manage Categories
- Manage Positions
- Manage Elections
- Elections Dashboard Will be added with R26
Volunteering
The Sections of the Volunteering Menu are;
- Volunteering Setup
- Manage Volunteers
- Manage organisations/projects
- Manage opportunities
- Dashboard
- Manage reports
- Upload organisation/project
- Volunteer awards
Reports
The Sections of the Reports Menu are;
Version History
Links to Version Updates / Release Notes, this stub stores the most recent 3 sprints, and the most recent three major releases, however if you are looking for full details you can find all release / sprint data on the Version History page.
Major Updates
- Release 24
- Release 25 - 25th June 2016
- Release 26 - 26th November 2016 - estimated date
Sprint Updates
Misc Info
Here we'll list links or info about any documentation that isn't necessarily directly Union Cloud, but may still relate to your usage of the platform.
