Difference between revisions of "UnionCloud Support:About"
(Created page with "Union Cloud Support Wiki is one of several support and community sites for all members of the Union Cloud platform.<br/> <br/> ===Wiki Site=== In particular the Wiki site is...") |
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===Other Available Support=== | ===Other Available Support=== | ||
The platform also has two other Support sites;<br/> | The platform also has two other Support sites;<br/> | ||
| + | [[File:GetSatisfaction.png|thumb|Get Satisfaction]] | ||
'''Get Satisfactoin'''<br/> | '''Get Satisfactoin'''<br/> | ||
{{url|https://getsatisfaction.com/unioncloud}} | {{url|https://getsatisfaction.com/unioncloud}} | ||
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Get Satisfaction is a community support tool, any Administrator on Union Cloud can use it to ask questions, suggest ideas, leave feedback or praise, and more. It's something of a forum, and an online community where members of the platform help answer each others questions, suggest cool ideas, or innovative uses they've found for different aspects of the platform.<br/><br/><br/> | Get Satisfaction is a community support tool, any Administrator on Union Cloud can use it to ask questions, suggest ideas, leave feedback or praise, and more. It's something of a forum, and an online community where members of the platform help answer each others questions, suggest cool ideas, or innovative uses they've found for different aspects of the platform.<br/><br/><br/> | ||
| − | + | [[File:Zendesk.png|thumb|Zendesk]] | |
'''Zendesk'''<br/> | '''Zendesk'''<br/> | ||
{{url|https://unioncloud.zendesk.com/}} | {{url|https://unioncloud.zendesk.com/}} | ||
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Zendesk is the Union Cloud ticketing platform, this is for any queries that you haven't been able to resolve using the available documentation and support structures, you are able to submit tickets, and one of our agents will either get back to you with an answer, or if a little more complex, pass your query on to our Development Team for further investigation.<br/> | Zendesk is the Union Cloud ticketing platform, this is for any queries that you haven't been able to resolve using the available documentation and support structures, you are able to submit tickets, and one of our agents will either get back to you with an answer, or if a little more complex, pass your query on to our Development Team for further investigation.<br/> | ||
Revision as of 14:53, 9 May 2016
Union Cloud Support Wiki is one of several support and community sites for all members of the Union Cloud platform.
Wiki Site
In particular the Wiki site is designed to provide quick and accessible answers to users without having to look through pages and pages of documentation to find a solution to a problem. The Wiki site is based on the MediaWiki template, and takes the usual Wiki style format, we will be allowing all members of the Union Cloud Community to contribute, update and provide their own unique solutions and work-arounds, as well as correct anything they find to be wrong, or rewording things they think could be written in a more user friendly fashion.
The aim of this site is to make the Union Cloud platform an easy to use hub for all student activity, and to ensure you the users have the knowledge and tools to get the most out of it.
Other Available Support
The platform also has two other Support sites;
Get Satisfactoin
You can find this page on your own site at url: <yoursite>https://getsatisfaction.com/unioncloud
Get Satisfaction is a community support tool, any Administrator on Union Cloud can use it to ask questions, suggest ideas, leave feedback or praise, and more. It's something of a forum, and an online community where members of the platform help answer each others questions, suggest cool ideas, or innovative uses they've found for different aspects of the platform.
Zendesk
You can find this page on your own site at url: <yoursite>https://unioncloud.zendesk.com/
Zendesk is the Union Cloud ticketing platform, this is for any queries that you haven't been able to resolve using the available documentation and support structures, you are able to submit tickets, and one of our agents will either get back to you with an answer, or if a little more complex, pass your query on to our Development Team for further investigation.
