Difference between revisions of "Support Sites"

From UnionCloud Support
Jump to: navigation, search
(New team adjustments)
 
(20 intermediate revisions by 4 users not shown)
Line 1: Line 1:
We have three routes setup for users to obtain the support they need with their site.
+
The support and engagement team for UnionCloud is made up of the following:
 +
 
 +
'''Becky Butler''' - Digital Community Engagement Manager
 +
 
 +
'''Harry Vann''' - Digital Engagement Lead
  
==Support Wiki==
 
  
==Get Satisfaction==
+
==help.unioncloud.org==
 +
Head to help.unioncloud.org for support resources on all modules of UnionCloud, including training videos and documentation.
  
==Zendesk==
+
==Support Wiki==
If you've exhausted all efforts to find what you are looking for in the Wiki and through user posts on Get Satisfaction the next step is to get in touch with the support team direct. Zendesk allows you to submit tickets requesting help with problems.
+
Hopefully by now you've realised this is the site you are currently on! The support Wiki offers comprehensive information on each module of the UnionCloud site and how they work. We hope that you can solve most of your problems/issue on this site and if you need to recap any modules that you may be rusty in using, you can find the support here.
  
[[http://www.unioncloud.zendesk.com|Click here]] to visit Zendesk. If you already have an account you'll be able to submit tickets, if you don't have an account please contact someone from the Digital Support team to set one up for you.
+
We will also post information on the breakdown of what has been included in new releases and patch releases.

Latest revision as of 13:23, 28 July 2020

The support and engagement team for UnionCloud is made up of the following:

Becky Butler - Digital Community Engagement Manager

Harry Vann - Digital Engagement Lead


help.unioncloud.org

Head to help.unioncloud.org for support resources on all modules of UnionCloud, including training videos and documentation.

Support Wiki

Hopefully by now you've realised this is the site you are currently on! The support Wiki offers comprehensive information on each module of the UnionCloud site and how they work. We hope that you can solve most of your problems/issue on this site and if you need to recap any modules that you may be rusty in using, you can find the support here.

We will also post information on the breakdown of what has been included in new releases and patch releases.